We have setup a Afterhours IVR with a custom message. "Dail 1 for sales, 2 for support etc"
We have 5 FXO for 5 analogue lines with call hunting on the lines. All inbound calls afterhours must go to the IVR.
For some reason we cannot get this to work on the S20, S50
Please help.
Thansk
Shaun.
Check below:
1. System time of the PBX has been configured properly or not; The system time should be setup as your local timezone
2. Time conditions has been setup properly or not; The time conditions should be same as your office hours.
3. How many inbound routes have you configured? Is there any conflict between the inbound routes?
Try capture some screenshots for your system time, time conditions, inbound routes's destinations and post here if you can.
I have a similar problem:
Got a new office and we got rid of the analog trunk lines and got a SIP trunk.
The SIP trunk is working fine with outbound calls, but with income calls the IVR is not getting activated.
There is only one inbound route, with the SIP trunk available for all the extensions.
The IVR works fine if dialed from any of the extensions.
I'm lost.
The carrier says it is my mighty PBX Soho, but I doubt it. I has always performed reliable.
These are the images:
Salavador,
I would suggest you to try login via SSH and get some logs for further checking your issue.
Follow below steps to get further logs:
Step 1, Login via SSH (You need to enable SSH on network settings page)
Step 2, Enter asterisk CLI
asterisk -vvvvvvvvvr
Step 3, Enable SIP debug by execute sip set debug ip follow your SIP provider's IP address
sip set debug ip x.x.x.x
Step4, Make an incoming call and capture all the logs printed and post the logs here
Above steps is used to get further logs only, it would help find out why the incoming calls doesn't work.
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