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S20 Queue Issue

Christian Radermacher

March 01, 2017 12:04

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Hell,

I have a S20 configuered, and set up a Queue (Nr. 1000)

I have one static member in the Queue. 

This Extension rings, if a Call I coming. Everything works fine.

No I want to have a second Agent to log in with 1000*, I receive a message, that  the agent loved in correctly, but the Extension doesn't ring.

There is a error in the Administrators Guide at this point. There would be talked about static and dynamic Agents, but the field ist only for static Agents.

 

How can I resolve this error?

 

Regards

Christian

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4 comments

• 0
  
  Oscar Colka March 02, 2017 13:54

  What kind of ring strategy you setup for the call queue? I try with S100 firmware version 30.3.0.17, I setup the ring strategy to ring all and it works(rings as expected) after the dynamic agent login the queue.

• 0
  
  Christian Radermacher March 02, 2017 14:20

  Hi Oscar,

  my Ring Strategy is "Ring all". My Firmware is the same Version as yours.

  Can I check something else?

   

  Regards

  Christian

• 0
  
  Oscar Colka March 03, 2017 01:53

  Hi Christian,

  I think you can try setup the dynamic agent which is not ring as a static agent and dial to the call queue and see if it will ring or not. If it doesn't ring even configure as static agent, then there might be some issue with the phone settings (Not registered correctly, Enable DND and so on)

• 0
  
  Christian Radermacher March 03, 2017 09:08

  Hi Oscar,

  i have tried this before. The phone rings correctly, I it is a static agent.

  The Phone Settings are correct, it can't ring if it where a static agent.

   

  Regards

  Christian