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S-series remote MOH

Sandro Oliveira

February 07, 2017 17:02

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Hello, when using ISDN lines and an extension is placed on hold by a remote party, the user from that extension hears its own PBX MoH rather than the remote MoH, this can be very annoying to some users.

On U-series I used to use a custom chan_dahdi.conf with the parameter "discardremoteholdretrieval=yes".

Is there a way to the same on the S-series? Considering user support has no access to edit gncustom.conf? 

A parameter on the web browser to achieve this or having this by default would be ideal, since it makes no sense for a user to hear its own MoH.

This never happens on SIP trunks or GSM.

Best regards,

Sandro

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3 comments

• 0
  
  Oscar Colka February 09, 2017 08:40

  It is possible to customize the chan_dahdi.conf with support user on S Series PBX, we don't need to modify gncustom.conf

  Follow below steps:

  1. Login via SSH;

  2. cd /ysdisk/support/customcfg/

  3. vi chan_dahdi_custom.conf

  [channels]

  discardremoteholdretrieval=yes

   

  save the changes

  4. Go to web GUI of S Series PBX, save and apply changes

   

  Note: Above steps are only for customize chan_dahdi.conf, I didn't test the MOH issue.

• 0
  
  Sandro Oliveira February 15, 2017 14:01

  Hello again, I tried to do as you advised, it does copy the custom config however when I check the chan_dahdi.conf in /etc/asterisk/ it is like this:

   

  
  [trunkgroups]
  [channels]
  cadence=1500,-1500
  cadence=700,300,1500,-1500
  cadence=2000,-1000
  cadence=1000,-2000
  cadence=500,500,500,-1500
  cadence=1000,1000,1000,-2000
  cadence=400,600,400,600,1400,-1600
  cadence=1000,1000,2000,-2000
  usecallerid=yes
  hidecallerid=no
  usecallingpres=yes
  echocancel=aer
  echocancelwhenbridged=yes
  immediate=no
  language=en
  faxdetect=no
  #include digital-channel.conf
  discardremoteholdretrieval = yes

  ~
  ~
  - chan_dahdi.conf 1/21 4%

   

  I think it has extra spaces which are not supposed to be there, even though in chan_dahdi_custom.conf I didn't place those spaces.

  It doesn't work and I guess this is the cause, any ideas?

  Thanks.

• 0
  
  Oscar Colka February 16, 2017 03:57

  Sandro, I think the spaces doesn't affect the results, not sure if the setting still available on S Series PBX as the S Series PBX is using asteirsk version 13.