Multiple shifts for Dynamic agents

Call centres operating  for 24 hours have shifts like Extn 1000 - 8am to 5 pm - Hamid, 5pm - 11pm - Lee & then 11pm - 8am - David

Currently  the log in and log out operation cannot differentiate who is the agent and we cant know performance of each agent at 1000

Thats why logging in with PIN into queue will as well help identify the agent at extn 1000 so we get the accurate performace


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