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Dynamic Agent -log out

Hamid

September 21, 2022 10:29

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For security reason  dynamic agents should log in & out using feature code and secret PIN

Currently Someone  who is not an agent at 1001 can just dial *76400 and log out

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4 comments

• 1
  
  Eric Jiang September 22, 2022 10:24

  Maybe the PBX can accept the log-out request from the dynamic agent extension only?

• 0
  
  Francois Chevalier December 26, 2022 09:21

  Queue manager should still have the rights to log in or log out dynamic agent

• 0
  
  Eric Jiang December 26, 2022 09:35

  Queue manager can log in and log out the agent via the queue panel.

  

• 0
  
  Francois Chevalier December 26, 2022 09:37

  Yes I know that but with the mecanism Hamid is asking for, Manager does still have the rights to Pause/Log Out/Log In