How to login/logout agent by queue manager?

  • Scenarios

In call center request, the supervisor may want to Login/Logout dynamic agents for urgent moment like agent absence or take a sick leave to avoid ringing agent who is not on seat.

  • Applied Devices

P-Series IPPBX

  • Solutions

In yeastar P-Series IPPBX, supervisor is possible to change user's presence status, there is feature to automatically change the agent queue status according to presence status, such as 'Away' status and set Agent Status Auto Switch to 'Log out' or 'Pause' in the drop-down list, see attached images for details, so you only choose any other presence except 'Available' for agent and log out him.

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