Linkus Client Frequently Blacklisted by PBX Firewall

Applicability

  • Firmware version: Any
  • Model: Any model supports Linkus.

 

Problem Symptom:

In the beginning, the Linkus works fine. At a random time, the Linkus appears the error: "Registering ..." which is mentioned in this article: Common Causes for Linkus Registering Error

Commonly, it happens when the Linkus connects via mobile data network.

When you login to the PBX, you can find an attack prompt. And you remove the IP address in the Blacklist menu. The Linkus client starts to work again, but soon it is blacklisted again.

 

Solution

It is a kind of issue that the network retransmits the SIP packets too fast.

1. Try to add whitelist for the IP addresses which are frequently blacklisted in the PBX firewall.

2. For solution 1, sometimes the IP addresses are too many which is hard to manage. Then you can try to decrease the packet rate to a lower value in the IP Auto Defense menu. (Currently, CloudPBX is not available.)

Like: 40/2s -> 80/10s

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If the issue persists, try to get the logs and post it to our support.

 

1. System Log

Here is the guide about how to get the System Log:

https://support.yeastar.com/hc/en-us/articles/360007653294-How-to-Get-System-Log

Tick Debug option, and tick the SIP debug option in the list.

 

2. Linkus Debug log

How to get Linkus Debug log?
Please refer to this link: https://support.yeastar.com/hc/en-us/articles/360012270934-How-to-Get-Linkus-Debug-Logs

 

Also, tell me the time of issue happens and calling, called party information. So that we can analyze the log sufficiently.

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