SIP Trunk Status Unreachable - SIP Provider Didn't Respond the OPTIONS Packet from PBX

 
Applicability
  • Firmware version: Any
  • Model: U-Series
 
Problem Description
Create one SIP register trunk which applied from SIP provider on U-Series PBX, the status of the SIP trunk shows unreachable after a while. But the SIP trunk works fine on S-Series PBX.
 
Analysis
Compare the SIP package of U-series with S-Series.
1. In the SIP message captured on U-Series, SIP provider didn't respond the "OPTIONS" message of U-Series.
2. In the SIP message captured on S-Series, SIP provider respond the the "200 OK" of S-Series PBX.
3. The difference between the two logs is the "From" field in "OPTIONS" message.
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Solution
Customize the "From" field for U-Series in SIP message by SSH.
 
Step.1 Login the device via SSH.
https://support.yeastar.com/hc/en-us/articles/225066728-How-to-Login-the-SSH-of-Yeastar-MyPBX

Step.2 Type "vi /persistent/custom-cfg/sip_custom.conf".

Step.3 Add the following command to the sip_custom.conf, and the 123456 is the number of the trunk, it same as username normally.
[general]
callerid = 123456  //123456 is the caller id offered by SIP provider.

Step.4 Type <Esc> and ":wq" to save the files.

Step.5 Type the following two commands to make the script effect.
root@MyPBX:~# mypbxconf
root@MyPBX:~# asterisk -rx 'module reload'

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