Hot Issues in February 2019

1. Does Yeastar support to install 3rd party program?

The answer is No.

Our security policy does not allow you to do that. 

Also it might cause unstable system issue that we don't offer support to fix.

What's more, the 3rd program requires to be complied through our tools that we won't open for users.

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2. TGv3 does not support office365 email

Version impacted: 91.3.0.3

For now we have problems with the office365 for the email settings in the SMS menu. Please avoid to office365 email account temporarily till we fix the issue.

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3. Is symbol @ supported to be used in SIP username field?

Unfortunately for now it is not supported due to the Asterisk code limit. Asterisk would need parse @ as delimiter to get the SIP URI value. So please avoid to use @ in the username field to register SIP trunks.

 

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4. Does S-Series support SNMP?

For now, it doesn't support. Well, we think it is quite useful for management. Please stay tuned on our release note.

But why not try our Remote Management service? Give a try via this link: Try Remote Management

 

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5. Configure Extension 0

It's quite common to dial 0 to reach operators when you are in hotel. In the hotel solutions you need to configure an extension number 0. While in old generation product, you are not able to do due to the odd limit of extension length as well as the early version os S-Series.

But if you are Yeastar fans already published the solution for this scenario.

For U-Series, follow this guide: https://support.yeastar.com/hc/en-us/articles/115005292328-How-to-Dial-0-for-Hotel-Receptionist-in-MyPBX 

For S-Series, go to this page to learn: https://support.yeastar.com/hc/en-us/articles/115010408568-How-to-Dial-0-for-Hotel-Receptionist-in-Yeastar-S-Series-VOIP-PBX 

As for now, it's one-step to accomplish the goal in the recent versions since 30.9.0.X as I could remember. Just go to the General Preference menu to configure the number range for extension or ring group. Fill the start number with 0 and save the change. Then you are able to create extension number 0.

 

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6. How to Check Recording Files via Network?

This post is suitable for S-Series.

After you set up the external storage on the PBX, you can share files that are stored in the SD card, Micro SD card, USB device, or hard disk. User could access the files via network.

Please refer this guide:

https://help.yeastar.com/en/s-series/topic/set_up_file_share.html

 

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7. Does Linkus work for Bluetooth for cars?

Yes of course!

There is much difference of bluetooth technology used between the one on cars and the one on phones. 

Just make you could let it match and connect.

 

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8. Distinguish Inbound Calls

For our PBX we offer 3 different methods to distinguish inbound calls. So that agents could know which line it is coming from, and agent could have brief time to switch the conversation skills with the caller.

  • DNIS
  • Ring Tone
  • Caller ID (For IVR/Queue/RingGroup)

https://help.yeastar.com/en/s-series/topic/distinguish_inbound_calls.html 

 

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9. Does Hot Standby work for WAN port as well?

The Answer is NO.

Hot Standby is not suitable for the case that requires dual network interfaces. Please consider before your deployment. 

 

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10. Caller ID of Parked Call

When reception receives multiple call in a short period and put them on parking lots.

It is hard to remember which caller he is when call is retrieved. As it might only show the the parking lot number.

So here is solution to display the caller ID when the call is retrieved.

https://help.yeastar.com/en/s-series/topic/configure_call_parking_caller_id.html 

 

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11. Asterisk Version Query

Hi Guys, here is a list of the Asterisk version used on Yeastar Models.

  • S-Series (S20, S50, S100, S300, S412): 13.7.0
  • Cloud PBX: 13.7.0
  • N-Series (N412, N824): 13.7.0
  • U-Series (SOHO, Standard, U100, U200, U300, Enterprise, U500, U510, U520): 1.6.2.6
  • Gateways (TA FXS, TA FXO, TB, TE, TG): 1.6.2.6

Or you could try to login SSH, and enter Asterisk CLI confirm the version.

S-Series: Login S-Series SSH

U-Series: Login U-Series SSH

 

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12. How to Set Linkus Server?

Set Linkus Server with LCS:

https://help.yeastar.com/en/s-series/topic/set_up_linkus_server_with_LCS.html#topic_hhl_wxl_2fb 

Set Linkus Server without LCS:

https://help.yeastar.com/en/s-series/topic/set_up_linkus_server_without_lcs.html

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