This article aims to the common phenomenon which happens when you are using Linkus:
When using Linkus Mobile Client, the extension shows registered, the icon becomes green as we can see in PBX monitor menu.
Therefore may have a doubt that why extension becomes offline when Linkus mobile client is not in use?
To save battery and data usage, Linkus mobile client would stop refreshing the registration when it is in the background.
However, it will not affect the usage of Linkus. As Linkus mobile clients could still receive calls normally by using the mainstream notification push method on different platforms.
- iOS: CallKit - https://developer.apple.com/documentation/callkit
- Android: Firebase - https://firebase.google.com/docs/cloud-messaging/
If Linkus Notification Push is still not working or you are still not able to receive the incoming calls, try to upgrade your Linkus App and Client to the latest version first, then check if issue persists.
If the issue persist, please submit the issue to our support: https://yeastar.zendesk.com/