How to Send and Receive Fax

Introduction

Yeastar S-Series PBX supports the sending and receiving of faxes.

  • To send faxes - you need connect a fax machine to the PBX’s FXS port.
  • To receive faxes - receive faxes on a fax machine. You can also send fax to email, please refer to How to Send Fax to Email.

In this guide, we introduce how to send and receive faxes using a fax machine.

Sending Faxes from S-Series PBX

Step 1. Connect a fax machine to the PBX’s FXS port.
The fax machine will work as a FXS extension on the PBX. Here we connect the fax machine to the Span1_Port1.

Step 2. Configure a FXS extension.
Check “FXS” option for the extension, choose the FXS port where the fax machine connected to.

Step 3. Click “Save” and “Apply”.

Step 4. Go to “Settings > PBX > Call Control > Outbound Route”, create an outbound route.

Step 5. Set the Dial Pattern, select trunk and the FXS extension.
As the figure below shows, the dial pattern is “9.”, and strip 1 digit. You need to dial 9 before destination number to send fax. For example, sending fax to number 05925503305, you need dial 905925503305 on the fax machine and then send your fax.

  Note
      If you choose a SIP trunk to send fax, you need enable “T.38 Support” for the trunk in “Advanced”         settings tab if the SIP trunk supports T.38.

Step 6. Click “Save” and “Apply”.

Step 7. Now you can use the fax machine to send fax.

Receiving Faxes on S-Series PBX

Receiving Fax through a Dedicated Trunk

You can create one inbound route on S-Series PBX for fax receiving purpose only.
*In this way, the trunks could receive faxes only.

  1. Go to “Settings > PBX > Call Control > Inbound Route”, click “Add” to create a new inbound route.
  2. Select member trunks.
  3. Set the Destination as “Extension”, and choose the FXS extension.
  4. Click “Save” and “Apply”.

Receiving Fax via Fax Detection

If you don’t want to assign a dedicated trunk for receiving fax, you can configure fax detection on the inbound route. When a fax reaches S-Series PBX, the PBX could detect it.
*In this way, the trunks could receive calls and faxes.

  1. Go to “Settings > PBX > Call Control > Inbound Route”, edit one inbound route.
  2. Select the member trunks.
  3. Set the Destination as “IVR”.
  4. Check “Enable Fax Detection” option.
  5. Select Fax Destination as “Extension”, and choose the FXS extension.
  6. Click “Save” and “Apply”.

 

 

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