Setting Up Call Monitoring

Introduction

Call Monitoring allows authorized users to access another extension’s call in real time.You can dial feature codes to achieve call monitoring.

Yeastar S-Series VoIP PBX supports three monitor modes:

  • Listen mode allows the supervisor to listen to a call in real time. Default feature code is *90.
  • Whisper mode allows the supervisor to speak/coach his staff to help them handle a call; the other party could not hear the supervisor’s voice. Default feature code is *91.
  • Barge-in mode allows the supervisor to join a call. Default feature code is *92.

Note: if you set the monitor mode as “Extensive”, you could choose any one of the three modes to monitor calls.

Setting Up Call Monitoring

Jack (extension 1000) is a rookie in the sales department, and the sales manager (extension 5000) wants to train Jack on incoming calls. In this purpose, we need to setup call monitoring for the extension 1000 and extension 5000. Please follow the steps below to setup call monitoring.

Step 1 Choose a monitor mode for extension 5000. The extension has permission to monitor calls. 

Step 2 Enable “Allow Being Monitoring” for extension 1000. Extension 1000 will be monitored by any extension user who has monitor permission.

Monitoring A Call

Listen:
If you choose “Listen” mode for the extension 5000, the sales manager should dial *901000 to monitor extension 1000.

Whisper:
If you choose “Whisper Mode” for the extension 5000, the sales manager should dial *911000 to monitor extension 1000.

Barge-in:
If you choose “Barge-in” for the extension 5000, the sales manager should dial *921000 to monitor extension 1000.

Extensive Monitor Mode:
If you choose “Extensive” for the extension 5000, the sales manager could dial *901000, *911000 or *921000 to monitor extension 1000.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.