Call Pickup is a feature that allows you to pick up someone else’s phone call by picking up your own handset. However, you may want to know who is calling and then decide to pick up the call or not. In this document, we guide you how to see who is calling for call pickup. The feature should be supported on IP phones. This guide has been tested with MyPBX U100 and Yealink T28P firmware version 22.214.171.124.
1. Settings on MyPBX
We will edit MyPBX configuration file via SSH, please ensure that SSH is enabled on MyPBX web GUI on “System→Network Preferences→LAN Settings”.
Note: please DISABLE SSH on MyPBX when you have finished editing the configuration.
Login MyPBX via SSH
You can use Putty.exe, SecureCRT.exe or any other software to login MyPBX via SSH.
Default password: ys123456
After login, make a custom configuration file “sip_custom.conf” at /persistent/custom-cfg by the following command:
Then type command “i” to enter Insert Mode, you will be allowed to text on the screen.
Type the following text in the sip_custom.conf file:
After finishing typing, press “Esc” key to exit Insert Mode, then Type command “:wq” to save and quit.
After you have done this, it means you have changed the sip.conf configuration file. To make the custom configuration file take effect, you need to execute the command mypbxconf to apply changes.
2. Settings on Yealink IP phone
You can receive a visual and an audio alert (if enabled), and also pick up the call when the monitored extension receives an incoming call. The feature is disabled by default, you need to log in Yealink IP Phone’s web interface to enable it.
To enable visual and audio alert features via web user interface:
- Click on Phone→ Features-→Call Pickup.
- Select “Enabled” from the pull-down list of Visual Alert for BLF Pickup; you will see who is calling for call pickup.
- Select “Enabled” from the pull-down list of Audio Alert for BLF Pickup; a “beep” sound will remind you of an incoming call for the monitored extension.
4. Click Confirm to accept the changes.
Set the BLF Key for call pickup:
Value: input the extension number you want to monitor
Line: choose the account number, which is registered to MyPBX
Extension: input the feature code to pick up the monitored extension, the default is *04
3. Test a call
When the monitored extension receives an incoming call, the followings occur on the phone:
- The phone plays a warning tone.
- The BLF key LED flashes.
- The caller ID appears on the LCD screen.
In the following figure, the LCD screen shows an incoming call from 15221801226 on the monitored extension 401.
If you want to answer the call, simply press the flashing BLF Key on the phone to pick up the call. You can also pick up the call by pressing the Pickup soft key on the phone.
If you want to use Pickup soft key to pick up the call, you need to set the Direct Call Pickup on Yealink Phone web interface. (Phone→ Features-→Call Pickup)
Direct Call Pickup: Enable
Direct Call Pickup Code: fill in MyPBX “Extension Pickup” feature code, the default is *04.