Why did the call go to incorrect destination


  • Model: S-Series, P-Series (Appliance edition)
  • Firmware version: Any



  • You have some trunks from same provider in the PBX,and you can receive the call but it goes to incorrect destination in PBX.


Most of the cases are due to the DID number in trunk setting:

If you have many trunks from same provider,you need to set different DID number on different trunk for distinguish the call:

In S-series:

In P-series:

Then you can set different inbound routes for different trunks.  

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