Time condition is a list of time against which incoming or outgoing calls are checked. The rules specify a time range, by the time, day of the week, day of the month, or month of the year. In this passage we will show you how to use the Time Condition on Yeastar S-Series IPPBX
With the following settings, you can accomplish the goals:
- Create the Time Condition
- Create the Holiday
- Assigning Time Conditions to Inbound Routes/Outbound Routes
Add a Time Condition
Firstly, we need to create a time condition according to your office time. We take the Yeastar China Office work time for an example:
From Monday to Friday
Path: Settings > PBX > Call Control > Time Conditions > Time Conditions
Time: set the start time and finish time. Click to define multiple time ranges.
Week: choose day of the week.
Advanced Options: in this case, we do not need to set the advanced options, meaning that we make the condition true from Monday to Friday 8:45-11:45 and 13:00-18:00 every day of the month, every month of the year.
Advanced Options is disabled by default. If it is enabled, you need to set the month and the day of the month. If it is disabled, it means that the time range defined above will apply to every day of the month, every month of the year.
Add a Holiday
After the office time conditions were defined, you may need to create a holiday time groups. We take the Christmas Day for an example, on December 25th.
Path: Settings > PBX > Call Control > Time Conditions > Holiday
Assign Time Conditions to Inbound Routes
Time conditions can be assigned to an inbound route, which control the destination of a call based on the time.
Path: Settings > PBX > Call Control > Inbound route
- When the time is Christmas Day(holiday), the incoming call will be routed to voicemail of extension 1007
- When the time is the workday, the incoming call will be routed to IVR 6500
- When the time is the others, the incoming call will be routed to voicemail of extension 1007
You can dial the feature code to control the time condition, but before you dial, please make sure that you have permission to use this feature code.
About how to give the permission to extension, please refer to the article:
Assign Time Condition to Outbound Route
Time conditions can also be assigned to an outbound route in order to limit the use of that route.
Path: Settings > PBX > Call Control >Outbound Route
With this settings, the selected extension could make outbound calls from this outbound route only when the time matches Workday.
I need use a Holliday feature but during some hours of the day, for example:
December 25th, Christmas.
9am to 6pm -> Ring an specific extension
Others -> Hangup
How can I did this?
I am trying to figure out how to have internal calls forwarded with time condition.
E.G. Ex 8001 calls Ex 8004 but it is after 7, so the calls could be automatically forwarded to another number and stop the next morning at 8am.
I have used the time condition in my inbound routes. That works fine as, the calls are directed to where it should go at a particular time but someone calling internally just lands up at the phone anyway.
Am I missing something or is this not possible?
I need to set a Holiday feature with a different message for each holiday time period.
Now I can only choose a Time Condition: [Holiday] with:
1) Destination: 'voicemail', than there is no possibility to set a separate/different message for each different holiday period (Christmas, Easter, etc.)
2) Destination: 'IVR' there is no possibility to select all holiday messages, because only one holiday (IVR name) can be chosen at a time;
which means after a (Christmas) holiday condition is ended, the following holiday condition (IVR name) shall be selected for each different 'Inbound Route Name' where a holiday period can be selected.
Proposal: Is it possible to set (prepare) different messages for each different holiday 'Time Conditions' for 'Holiday' (without the need to record voicemails's), automatically?
For example adding the same IVR-fields (like: Prompt, Prompt Repeat Count...) for to the 'Time Conditions' for 'Holiday' window, when the combination of: [Holiday], Destination: 'IVR' is selected?
Is it possible to add a time field, in combination with the 'start date' field in the "Add Holiday" window?
In this way a caller can be informed with the correct 'Holiday' message at once (instead of the next day).